Effective Date: 02/06/2026
Welcome to Silaae Fashion.
These Terms & Conditions (“Terms”) govern your access to and use of our website, products, services, and content operated by Silaae Fashion (“Silaae”, “we”, “our”, or “us”).
By accessing, browsing, or purchasing from this website, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these Terms, please discontinue use of the website immediately.
1. General Information
Business Details
Business Name: Silaae Fashion
Business Type: Sole Proprietorship
📍 Address:
14 Sunshine Seasons of Joy, Devguradia,
Indore – 452016, Madhya Pradesh, India
📧 Email: connect@silaae.com
📞 Phone: +91 9755431569
2. Eligibility To Use
By using this website, you confirm that:
- You are at least 18 years of age or using the website under parental/legal supervision.
- The information provided by you is accurate and complete.
- You shall use the website only for lawful purposes.
Silaae Fashion reserves the right to refuse service, terminate accounts, or cancel orders at its sole discretion.
3. Account Registration
Users may create an account to:
- Place orders
- Save addresses
- Track orders
- Access personalized features
You are responsible for:
- Maintaining account confidentiality
- Protecting login credentials
- Restricting unauthorized access to your account
Silaae Fashion shall not be liable for losses resulting from unauthorized account access caused by user negligence.
4. Product Information & Pricing
We strive to ensure accurate product descriptions, images, pricing, and availability.
However:
- Minor variations in color, texture, embroidery, print placement, fabric appearance, or detailing may occur due to lighting, photography, device screens, and handcrafted processes.
- Such variations shall not be considered defects.
All prices displayed on the website:
- Are in Indian Rupees (INR)
- Include applicable GST unless stated otherwise
Silaae Fashion reserves the right to:
- Modify prices
- Update product information
- Discontinue products
- Correct errors or inaccuracies
without prior notice.
5. Orders & Acceptance
Placing an order does not guarantee acceptance.
Silaae Fashion reserves the right to:
- Accept or reject orders
- Limit quantities
- Cancel suspicious transactions
- Refuse service to high-risk customers
Orders may be cancelled due to:
- Payment failure
- Product unavailability
- Pricing errors
- Fraud suspicion
- Operational limitations
Customers will be notified in such cases.
6. Payment Terms
We accept payments through authorized payment methods including:
- UPI
- Debit/Credit Cards
- Net Banking
- COD (Cash on Delivery)
Payment processing may be handled through secure third-party payment gateways.
Silaae Fashion does not directly store complete payment card details.
7. Shipping & Delivery
Orders are generally processed within:
1–3 business days
Estimated delivery timelines:
3–10 business days
Delivery timelines are estimates and may vary due to:
- Logistics delays
- Weather conditions
- Operational disruptions
- Remote area serviceability
Detailed shipping terms are available in our Shipping & Delivery Policy.
8. Returns, Refunds & Exchanges
Returns, refunds, and exchanges are governed by our:
- Return Policy
- Refund Policy
- Exchange Policy
Key conditions include:
- Requests within 7 days of delivery
- Original tags and packaging intact
- Unused and unworn products only
- Mandatory unboxing video for damage/wrong item claims
Silaae Fashion reserves the right to reject requests that fail quality inspection or violate policy terms.
9. Cancellation Policy
Orders may only be cancelled before shipment.
Once an order has been dispatched, cancellation requests will not be accepted.
10. User Conduct
Users agree not to:
- Use the website for unlawful activities
- Submit false information
- Interfere with website security
- Copy or exploit website content
- Engage in abusive, fraudulent, or harmful behavior
- Attempt unauthorized access to systems or accounts
Violation may result in:
- Account suspension
- Legal action
- Order cancellation
11. Intellectual Property Rights
All content available on this website including:
- Logos
- Product images
- Videos
- Graphics
- Designs
- Branding
- Product descriptions
- Website layout
- Text content
are the exclusive intellectual property of Silaae Fashion and are protected under applicable intellectual property laws.
Unauthorized copying, reproduction, resale, modification, distribution, or commercial usage is strictly prohibited without prior written consent.
12. User-Generated Content
If users submit:
- Reviews
- Testimonials
- Images
- Feedback
- Social media tags
- Comments
they grant Silaae Fashion a non-exclusive, royalty-free right to use, reproduce, publish, and display such content for marketing and promotional purposes.
Users confirm that submitted content:
- Does not violate third-party rights
- Is not unlawful or offensive
- Does not infringe intellectual property rights
13. Marketing Communications
By using our website and providing contact details, users consent to receive:
- Order notifications
- Promotional emails
- SMS updates
- WhatsApp communications
- Marketing campaigns
Users may opt out of promotional communication at any time.
14. Privacy Policy
Your use of the website is also governed by our Privacy Policy, which explains how personal information is collected, processed, and protected.
15. Third-Party Services
Our website may contain links or integrations with third-party services including:
- Payment gateways
- Logistics providers
- Analytics tools
- Social media platforms
Silaae Fashion is not responsible for:
- Third-party policies
- External content
- Service interruptions
- Security practices
Users are encouraged to review third-party terms independently.
16. Limitation Of Liability
To the maximum extent permitted by law, Silaae Fashion shall not be liable for:
- Indirect or consequential damages
- Delivery delays
- Payment gateway failures
- Technical interruptions
- Data loss
- Unauthorized access
- Force majeure events
- Customer misuse of products
Total liability, if any, shall not exceed the amount paid for the relevant order.
17. Indemnification
Users agree to indemnify and hold harmless Silaae Fashion, its owners, affiliates, employees, and partners from any claims, liabilities, damages, losses, or expenses arising from:
- Violation of these Terms
- Fraudulent activity
- Misuse of the website
- Violation of third-party rights
18. Force Majeure
Silaae Fashion shall not be responsible for failure or delay caused by events beyond reasonable control including:
- Natural disasters
- Pandemic restrictions
- Government actions
- Internet failures
- Transportation disruptions
- Labor strikes
- Cyber incidents
19. Modification Of Terms
Silaae Fashion reserves the right to update, revise, or modify these Terms & Conditions at any time without prior notice.
Changes become effective immediately upon publication on the website.
Users are encouraged to review this page periodically.
20. Governing Law & Jurisdiction
These Terms & Conditions shall be governed by the laws of India.
Any disputes arising from website usage, purchases, or transactions shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.
21. Contact Information
For questions regarding these Terms & Conditions, please contact:
Silaae Fashion
📧 Email: connect@silaae.com
📞 Phone: +91 9755431569
🕒 Support Hours: Monday – Sunday, 10 AM – 7 PM IST
🌐 Website: Silaae Fashion Official Website