Effective Date: 02/06/2026
Welcome to Silaae Fashion.
At Silaae Fashion, we are committed to delivering your orders safely and efficiently across India. This Shipping & Delivery Policy outlines the terms related to order processing, shipping, delivery timelines, and logistics.
By placing an order on our website, you agree to the terms mentioned below.
1. Shipping Coverage
Currently, Silaae Fashion ships only within India.
We strive to deliver to most serviceable pin codes through our logistics partners.
2. Shipping Partners
We work with trusted logistics and courier providers including:
- Shiprocket
- Delhivery
- Blue Dart
- Other authorized logistics partners
Shipping partners may vary depending on:
- Delivery location
- Product availability
- Serviceability
- Operational requirements
3. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing includes:
- Order verification
- Quality check
- Packaging
- Dispatch preparation
Orders placed on:
- Sundays
- Public holidays
- High-volume sale periods
may require additional processing time.
4. Estimated Delivery Timeline
Estimated delivery timelines are generally:
3–10 business days
depending on:
- Delivery location
- Courier partner
- Weather conditions
- Operational delays
- Remote area serviceability
Delivery timelines are estimates only and may vary due to circumstances beyond our control.
5. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before payment confirmation.
Silaae Fashion reserves the right to:
- Modify shipping charges
- Offer promotional free shipping
- Change shipping policies without prior notice
6. Cash On Delivery (COD)
We offer Cash on Delivery (COD) on eligible serviceable locations across India.
Important:
- COD availability depends on pin code serviceability.
- Silaae Fashion reserves the right to disable COD for certain orders, customers, or locations at its sole discretion.
Repeated failed COD orders or suspicious activity may result in:
- COD restriction
- Order cancellation
- Account limitation
7. Order Tracking
Once your order is shipped, tracking details will be shared through:
- SMS
- WhatsApp notifications
Customers can use the tracking link provided to monitor shipment status.
8. Delivery Delays
While we strive to deliver orders within the estimated timeline, delays may occur due to:
- Weather conditions
- Courier disruptions
- Operational challenges
- Natural disasters
- Public holidays
- Political disturbances
- Remote area restrictions
- Incorrect customer information
Silaae Fashion shall not be held liable for delays caused by third-party logistics providers or circumstances beyond reasonable control.
9. Incorrect Address & Failed Deliveries
Customers are responsible for providing accurate:
- Shipping address
- Contact information
- Pin code details
Silaae Fashion shall not be responsible for failed deliveries caused by:
- Incorrect address details
- Unreachable customer
- Repeated delivery attempt failures
- Customer refusal to accept order
Additional shipping charges may apply for re-shipment requests.
10. Delivery Attempts
Courier partners may attempt delivery multiple times based on their policies.
If delivery attempts fail due to customer unavailability or refusal:
- The order may be returned to origin (RTO).
- Refunds or re-shipment requests will be handled at the sole discretion of Silaae Fashion.
Repeated RTO behavior may result in:
- COD restrictions
- Future order limitations
- Account review
11. Open Delivery Policy
Currently, Silaae Fashion does not guarantee open-box delivery services unless specifically provided by the courier partner.
Customers are strongly advised to:
- Record a complete unboxing video
- Inspect the package immediately after delivery
This is mandatory for damaged, missing, or incorrect item claims.
12. Damaged Or Tampered Packages
If the outer packaging appears:
- Damaged
- Opened
- Tampered
- Leaking
please:
- Refuse delivery if possible
OR - Record a complete unboxing video immediately
Claims related to shipping damage are subject to verification.
13. International Shipping
Currently, we do not offer international shipping.
Silaae Fashion reserves the right to expand shipping regions in the future without prior notice.
14. Force Majeure
Silaae Fashion shall not be held liable for shipping or delivery delays caused by events beyond reasonable control, including but not limited to:
- Natural disasters
- Floods
- Pandemic restrictions
- Government actions
- Transportation strikes
- Cyber incidents
- War or civil disturbances
15. Fraud Prevention & Shipping Restrictions
To prevent fraud and abuse, Silaae Fashion reserves the right to:
- Cancel suspicious orders
- Request additional verification
- Limit COD availability
- Refuse shipment to high-risk orders or locations
at its sole discretion.
16. Intellectual Property Protection
All website content including:
- Product images
- Branding
- Logos
- Graphics
- Videos
- Product descriptions
- Website content
are the exclusive intellectual property of Silaae Fashion and may not be copied or used without written permission.
17. Contact Us
For shipping or delivery-related queries, please contact:
Silaae Fashion
📧 Email: connect@silaae.com
📞 Phone: +91 9755431569
🕒 Support Hours: Monday – Sunday, 10 AM – 7 PM IST
🌐 Website: Silaae Fashion Official Website
18. Jurisdiction
All disputes related to shipping, delivery, or logistics shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.