Refund Policy

Effective Date: 02/06/2026

At Silaae Fashion, customer satisfaction is important to us. This Refund Policy outlines the terms and conditions governing refunds for purchases made through our website.

By placing an order on our website, you agree to the terms mentioned below.

1. Eligibility For Refunds

Refunds are applicable only for eligible return requests approved by Silaae Fashion after successful product inspection and verification.

Customers may request a refund in the following cases:

  • Eligible product returned within the return window
  • Wrong product delivered
  • Damaged product received
  • Defective item received
  • Order cancelled before shipment
  • Product unavailable after payment confirmation

All refund requests are subject to verification and approval by Silaae Fashion.

2. Refund Window

Customers must raise return/refund requests within 7 days from the date of delivery.

Requests raised after the allowed period may not be accepted.

3. Conditions For Refund Approval

To qualify for a refund:

  • The product must be unused, unworn, and unwashed.
  • Original tags, labels, packaging, and accessories must remain intact.
  • The item must not contain stains, perfume smell, makeup marks, damage, or signs of use.
  • Products must pass quality inspection conducted by our team.

Silaae Fashion reserves the right to reject refunds if products fail inspection.

4. Non-Refundable Products

Refunds will not be provided for:

  • Customized or made-to-order products
  • Accessories
  • Sale or discounted items
  • Worn or washed products
  • Altered or damaged items
  • Products returned without original packaging/tags
  • Products damaged due to customer misuse

5. Damaged, Defective, Or Wrong Product Claims

If you receive a damaged, defective, missing, or incorrect product, you must notify us within 24 hours of delivery.

Mandatory Requirements:

  • Complete uninterrupted unboxing video
  • Clear images of the product and packaging
  • Visible shipping label proof

Important:

  • Claims without proper unboxing proof may not be accepted.
  • The package opening must be clearly visible in the video.

After verification by our quality team, the refund or exchange request may be approved or rejected at the sole discretion of Silaae Fashion.

6. Refund Process

Once the returned product is received and approved after inspection:

For Prepaid Orders

Refunds will be credited to the original payment source.

For COD Orders

Customers will be required to provide:

  • Bank account holder name
  • Account number
  • IFSC code

Refunds for COD orders will be processed via bank transfer only.

7. Refund Timelines

Approved refunds are generally processed within:

  • 5–10 business days after successful quality inspection

Actual credit timelines may vary depending on:

  • Banks
  • Payment gateways
  • Financial institutions

Silaae Fashion shall not be responsible for delays caused by external banking/payment systems.

8. Cancellation Refunds

Orders cancelled before shipment are eligible for a full refund.

Once an order has been shipped, cancellation requests will not be accepted.

9. Return Pickup & Shipping

Silaae Fashion will bear return shipping costs for eligible approved returns.

However:

  • Pickup availability depends on serviceability in the customer’s location.
  • In some locations, customers may be asked to self-ship the product.

Shipping reimbursement, if applicable, shall be processed only after verification and approval by Silaae Fashion.

10. Refund Rejection Rights

Silaae Fashion reserves the right to refuse refunds in situations including but not limited to:

  • Fraudulent claims
  • Missing tags or packaging
  • Used or damaged products
  • Claims raised beyond the allowed timeline
  • False damage claims
  • Absence of mandatory unboxing proof
  • Abuse of return/refund policies

Rejected returns may be shipped back to the customer.

11. Product Representation Disclaimer

We make every effort to display product colors, textures, and details accurately.

However:

  • Actual product colors may vary slightly due to lighting, photography, screen settings, or device display.
  • Minor variations in embroidery, texture, prints, thread work, or handcrafted detailing are natural and not considered defects.

12. Limitation Of Liability

Silaae Fashion shall not be liable for:

  • Delays caused by logistics partners
  • Banking/payment gateway delays
  • Force majeure events
  • Incorrect customer information
  • Failed delivery attempts due to customer unavailability

13. Intellectual Property Protection

All website content including:

  • Images
  • Product photographs
  • Logos
  • Designs
  • Graphics
  • Videos
  • Product descriptions
  • Branding materials

are the exclusive intellectual property of Silaae Fashion and may not be copied, reproduced, distributed, or commercially used without prior written permission.

14. Contact Us

For refund-related assistance, please contact:

Silaae Fashion

📧 Email: connect@silaae.com
📞 Phone: +91 9755431569
🕒 Support Hours: Monday – Sunday, 10 AM – 7 PM IST
🌐 Website: Silaae Fashion Official Website

15. Jurisdiction

All disputes related to refunds and transactions shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.

Shopping Cart
Scroll to Top