Effective Date: 02/06/2026
Welcome to Silaae Fashion.
At Silaae Fashion, we strive to provide premium quality products and a smooth shopping experience. Please read this Return, Refund & Exchange Policy carefully before placing an order on our website.
By purchasing from our website, you agree to the terms mentioned below.
1. Return & Exchange Eligibility
We offer returns and exchanges within 7 days from the date of delivery subject to successful verification and compliance with the conditions mentioned below.
To qualify for a return or exchange:
- The product must be unused, unworn, unwashed, and undamaged.
- Original tags, labels, packaging, invoices, and accessories must remain intact.
- The product must not contain perfume smell, makeup stains, marks, alteration, or signs of use.
- The item must be returned in proper fold and packaging condition.
All returns and exchanges are subject to quality inspection and approval by Silaae Fashion.
2. Products Not Eligible For Return, Refund Or Exchange
The following products are strictly non-returnable and non-exchangeable:
- Customized or made-to-order products
- Accessories
- Sale or discounted products
- Worn or washed garments
- Altered products
- Products returned without original tags or packaging
- Products damaged due to customer handling or misuse
Silaae Fashion reserves the right to reject requests that do not comply with these conditions.
3. Damaged, Defective Or Wrong Product Claims
If you receive:
- A damaged item
- A defective product
- A wrong product
- A missing item
you must notify us within 24 hours of delivery.
Please contact:
connect@silaae.com
Mandatory Requirements:
- Complete uninterrupted unboxing video from package opening till product inspection
- Clear images of the product and packaging
- Visible shipping label proof
Important:
- Claims without proper unboxing proof may not be accepted.
- The unboxing video must clearly show the sealed package before opening.
After verification by our quality team, the request may be approved or rejected at the sole discretion of Silaae Fashion.
4. Exchange Policy
We offer:
- Size exchanges
- Product exchanges
Exchange requests must be raised within 7 days from delivery.
Exchange approval depends on:
- Product availability
- Successful quality inspection
- Compliance with return eligibility conditions
If the requested product or size is unavailable, customers may be offered:
- Store credit
- Refund
- Alternative product option
at the discretion of Silaae Fashion.
5. Return Shipping
Silaae Fashion will bear the return shipping charges for eligible approved returns and exchanges.
However:
- Pickup availability depends on the customer’s serviceable location.
- In non-serviceable areas, customers may be requested to self-ship the product.
In such cases:
- Shipping reimbursement may be processed after verification and approval by Silaae Fashion.
6. Refund Policy
Refunds are applicable only after:
- Successful return pickup/delivery
- Product inspection
- Approval by our quality team
Refund Process
For Prepaid Orders
Refunds will be processed to the original payment source.
For COD Orders
Customers must provide:
- Account holder name
- Bank account number
- IFSC code
COD refunds will be processed via bank transfer only.
Refund Timeline
Approved refunds are generally processed within:
5–10 business days
Actual credit timelines may vary depending on:
- Banks
- Payment gateways
- Financial institutions
Silaae Fashion shall not be responsible for delays caused by third-party payment systems.
7. Order Cancellation Policy
Orders can only be cancelled before shipment.
Once an order has been dispatched, cancellation requests will not be accepted.
To request cancellation, customers may contact:
connect@silaae.com
8. Return, Refund & Exchange Rejection Conditions
Silaae Fashion reserves the right to reject requests in situations including but not limited to:
- Missing original tags or packaging
- Signs of product usage
- Makeup stains/perfume smell
- Washed or altered garments
- Fraudulent claims
- False damage claims
- Absence of mandatory unboxing proof
- Abuse of return/refund policies
- Requests raised beyond the allowed timeline
Rejected products may be shipped back to the customer.
9. Product Representation Disclaimer
We make every effort to display product colors, textures, prints, and details accurately.
However:
- Actual colors may vary slightly due to lighting, photography, screen resolution, or device settings.
- Minor irregularities in embroidery, prints, texture, thread work, handcrafted detailing, or dye patterns are natural characteristics of fashion products and shall not be treated as defects.
10. Limitation Of Liability
Silaae Fashion shall not be liable for:
- Delivery delays caused by logistics partners
- Force majeure events
- Banking/payment gateway delays
- Incorrect customer information
- Failed delivery attempts due to customer unavailability
- Minor product variations consistent with industry standards
11. Fraud Prevention & Abuse Protection
To maintain fair usage of our policies, Silaae Fashion reserves the right to:
- Refuse service
- Reject suspicious claims
- Limit returns/exchanges
- Block fraudulent accounts/orders
if misuse, abuse, or suspicious activity is detected.
12. Intellectual Property Protection
All website content including:
- Product images
- Graphics
- Logos
- Videos
- Product descriptions
- Designs
- Branding materials
- Website content
are the exclusive intellectual property of Silaae Fashion and may not be copied, reproduced, distributed, modified, or commercially used without prior written permission.
13. Contact Us
For return, refund, or exchange-related support, please contact:
Silaae Fashion
📧 Email: connect@silaae.com
📞 Phone: +91 9755431569
🕒 Support Hours: Monday – Sunday, 10 AM – 7 PM IST
🌐 Website: Silaae Fashion Official Website
14. Jurisdiction
All disputes arising from purchases, returns, refunds, or exchanges shall be subject to the exclusive jurisdiction of the courts located in Indore, Madhya Pradesh, India.